Last updated: June 14, 2021
This Privacy Policy describes how Smisy LLC collects, uses, stores, and discloses information when you use Smisy applications, websites, and related services. It also explains your privacy rights and choices.
By using the service, you agree to the collection and use of information in accordance with this policy.
1. Definitions
Account means an account created to access the service or parts of the service.
Application means software provided by Smisy, including its web and mobile salon applications.
Company, we, us, or our means Smisy LLC, 8513 Chapel Drive, Annandale, Virginia 22003, United States.
Personal Data means information that relates to an identified or identifiable individual.
Service means Smisy applications, websites, and related software services.
Service Provider means a person or company that processes information on our behalf or helps us provide, secure, analyze, or support the service.
Usage Data means information collected automatically from use of the service or its infrastructure.
You means the individual using the service or the organization on whose behalf the service is used.
2. Information we collect
Personal information
We may collect information that you provide, including:
- First and last name
- Email address and phone number
- Account and salon details
- Appointment, service, ticket, payment, rewards, and customer relationship information
- Messages and support requests
- Information you choose to add to your profile or salon records
Usage and device information
Usage Data may include your IP address, browser type and version, device type, operating system, pages or features used, dates and times of access, time spent, unique device identifiers, crash information, and other diagnostic data.
When you use a mobile device, we may collect mobile device identifiers and information about the mobile operating system and browser.
Device permissions
Some application features may request access to information or capabilities on your device, such as location or notifications. We request permission before using those capabilities. You can change permissions in your device settings.
3. How we use information
We may use Personal Data to:
- Provide, maintain, secure, and improve the service
- Create and manage accounts
- Process appointments, service activity, payments, rewards, and related salon operations
- Perform contracts and provide purchased products or services
- Contact you by email, phone, SMS, push notification, or another communication channel about accounts, appointments, security, service updates, or requests
- Send news, offers, or promotions when permitted by law and your communication preferences
- Respond to support, privacy, and account requests
- Analyze usage, trends, product performance, and customer experience
- Detect, prevent, and investigate fraud, abuse, security incidents, and technical problems
- Evaluate or complete a merger, financing, acquisition, reorganization, or sale of assets
- Comply with legal obligations and enforce agreements
4. How information may be shared
We may share information:
- With Service Providers that support hosting, analytics, communications, payments, customer service, security, and product operations
- With salons or organizations that use Smisy to provide services to their customers
- With affiliates under common control that are required to follow this policy
- With business partners when necessary to provide a requested product, integration, or service
- In connection with a financing, merger, acquisition, restructuring, or sale of assets
- With public authorities or other parties when required by law or necessary to protect rights, safety, security, or property
- For another purpose with your consent
We do not share mobile information with third parties or affiliates for their own marketing or promotional purposes.
5. Retention
We retain Personal Data only as long as reasonably necessary for the purposes described in this policy, including providing the service, maintaining business and financial records, complying with legal obligations, resolving disputes, preventing fraud, and enforcing agreements.
Usage Data is generally retained for a shorter period unless it is needed to improve security or functionality or must be retained by law.
6. International transfers
Information may be processed in locations outside your state, province, or country, where data protection laws may differ. We take reasonable steps designed to protect information in accordance with this policy when it is transferred.
7. Disclosure required by law
We may disclose Personal Data when we believe in good faith that disclosure is necessary to comply with a legal obligation, respond to a lawful request, protect the rights or property of Smisy, prevent or investigate wrongdoing, protect users or the public, or protect against legal liability.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect Personal Data. No method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Children’s privacy
The service is not directed to children under 13, and we do not knowingly collect Personal Data directly from children under 13. If you believe a child has provided Personal Data, contact us so we can review and take appropriate action.
10. Links to other services
The service may link to websites or services that we do not operate. Their privacy practices are governed by their own policies. We are not responsible for third-party content or privacy practices.
11. Your choices and requests
Depending on your location, you may have rights to access, correct, delete, or restrict certain uses of your Personal Data. You may also withdraw consent where processing is based on consent.
You can submit an account deletion request or contact us using the information below. We may need to verify your identity before completing a request. Certain records may be retained when required by law or for legitimate security, fraud-prevention, financial, or dispute-resolution purposes.
For text messaging preferences, see the SMS Opt-In Process and Policies. Reply STOP to opt out of text messages.
12. Changes to this policy
We may update this policy from time to time. We will post the revised policy on this page and update the effective date when changes become effective.
13. Contact us
Questions or privacy requests can be sent to admin@smisy.io.